Privacy Statement

YG Financial Services Ltd & YG General Ltd

Introduction

This privacy policy explains how YG Financial Services Ltd (we, us, our) collects, uses, discloses and protects personal information. We comply with the Privacy Act (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

A person is not required to provide the personal information that we request but, if that person chooses not to do so, in many cases we will not be able to provide our services.

How we collect personal information

We collect personal information about an individual from that individual, through contact with us (for example, in a meeting, or via an email, website), or when we provide services to the individual. We also collect information from third parties including from clients’ related businesses, accountants, current providers of financial products (including insurers and lenders), medical service providers and employers. We may also collect personal information from the Accident Compensation Corporation and credit reporting agencies.

When a person visits our website we may collect information including details of visits to our website such as traffic data, location data, and website analytics.

How we use personal information

We collect personal information for the following purposes:

to provide and market our services (and to assist in improving our services);
to respond to communications from a client;
to make contact with a client in the future about matters we believe will be of interest;
in connection with defending, protecting and/or enforcing our legal rights and interests including defending a complaint, claim or other action;
to conduct research and statistical analysis (on an anonymised basis);
to undertake credit checks on clients (if necessary);
to comply with our obligations at law and to support us to engage with relevant regulators;
for any other purpose authorised by our client or the Act.

Who we disclose personal information to

We may disclose a client’s personal information to:

any business that supports provision of our services (including related companies, information technology service providers, lawyers, accountants);
financial product providers in connection with assisting clients to apply for financial products and services, administer financial products and services, make claims under financial products, renew, vary, replace or exit/end financial products or services;
third parties noted above in order to obtain relevant required information;
regulatory bodies including the Financial Markets Authority (whether or not required by law);
lawyers and other professionals, and our insurers (and their advisers), in connection with defending, protecting and/or enforcing our legal rights & interests;
debt collection agencies;
any other person authorised by the Act or another law.

A business that supports provision of our services may be located outside New Zealand. This may mean that personal information is held and processed outside New Zealand.

How we protect personal information

We will take steps that are reasonable in the circumstances to keep personal information safe from loss and from unauthorised access, use, modification or disclosure.

Accessing and correcting personal information

Subject to certain grounds for refusal set out in the Act, an individual whose information we hold has the right to access personal information that we hold and about that individual and to request a correction to that personal information. We can be contacted in one of the following ways:

Phone Number: 0274 321 454
Email Address: info@yourgeneration.co.nz

Internet use

While we take reasonable steps to maintain secure internet connections, if a person provide us with personal information over the internet, the provision of that information is at the provider’s own risk.

If a person follows a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We recommend that the site’s privacy policy is reviewed before any personal information is provided.

Updates

We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.

Our Clients’ Experiences

    
 
 
        
   Xuan Tang 
 2023-11-16
 
 
  Very professional and excellent service. Highly recommended.
  
 
       
   Ruby Wei 
 2023-06-28
 
 
  YGFS has provided us with their professional advice and services. Absolutely fantastic team to recommend to someone who need a professional team for their insurance 👌👍
  
 
       
   Winnie Wang 
 2023-06-23
 
 
  YG Insurance has provided me with excellent service and peace of mind. Their customer support is outstanding, guiding me through the enrollment process and addressing all my concerns. Highly recommended!
  
 
       
   Tiffany Yee 
 2022-10-19
 
 
  Yang is the insurance superhero for sure! You will never go wrong with him, super knowledgeable and professional, highly recommended.
  
 
       
   Sophia Su 
 2020-05-26
 
 
  Absolutely deserve 5 star thumb up! Always friendly, reliable and available. Yang takes takes his time, answering all my tricky questions, being patient and thorough. Really appreciate that I am able to find such a company that takes care of myself and all of my concerns towards ever aspect of my life! Definitely will recon to friends and colleagues~~
  
 
       
   Xia 
 2020-05-26
 
 
  Excellent customer services, professional explanations through out different financial products, made the complications so easy for us. From the insurance to Kiwi saver, we would certainly recommend Yg to others!
  
 
       
   Michael L 
 2020-05-26
 
 
  Very knowledgeable, understanding and works with you to find the right cover to ensure it meets your needs. I would highly recommend Yang's services!
  
 
       
   Tracy cao 
 2020-05-23
 
 
  Yang is a very experienced insurance advisor, he has a wide range of insurance service skills both for personal and business.

Highly recommended Yang and his team!
  
 
       
   YuLong Ning 
 2020-05-15
 
 
  Mr. Gu Yang was a very professional and outstanding insurance financier. He took care of what we thought and tried his best to meet our needs. At the lowest price and the best quality service, we felt the power of professionalism.  Before we met YG team, we had also commissioned several other insurance financiers, but most of them were mainly for the benefit, and did not put the customer situation first, thanks to Gu Yang and his team.  Highly recommended to everyone
  
 
       
   Gratia Gu 
 2020-05-15
 
 
  Highly recommended! Gu Yang gave me the most professional advice for my Kiwi Saver. And  Personal insurance.
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 28 reviews

Xuan Tang

2023-11-16

Very professional and excellent service. Highly recommended.

Ruby Wei

2023-06-28

YGFS has provided us with their professional advice and services. Absolutely fantastic team to recommend to someone who need a professional team for their insurance 👌👍

Winnie Wang

2023-06-23

YG Insurance has provided me with excellent service and peace of mind. Their customer support is outstanding, guiding me through the enrollment process and addressing all my concerns. Highly recommended!

Tiffany Yee

2022-10-19

Yang is the insurance superhero for sure! You will never go wrong with him, super knowledgeable and professional, highly recommended.

Sophia Su

2020-05-26

Absolutely deserve 5 star thumb up! Always friendly, reliable and available. Yang takes takes his time, answering all my tricky questions, being patient and thorough. Really appreciate that I am able to find such a company that takes care of myself and all of my concerns towards ever aspect of my life! Definitely will recon to friends and colleagues~~

Xia

Excellent customer services, professional explanations through out different financial products, made the complications so easy for us. From the insurance to Kiwi saver, we would certainly recommend Yg to others!

Michael L

Very knowledgeable, understanding and works with you to find the right cover to ensure it meets your needs. I would highly recommend Yang's services!

Tracy cao

2020-05-23

Yang is a very experienced insurance advisor, he has a wide range of insurance service skills both for personal and business. Highly recommended Yang and his team!

YuLong Ning

2020-05-15

Mr. Gu Yang was a very professional and outstanding insurance financier. He took care of what we thought and tried his best to meet our needs. At the lowest price and the best quality service, we felt the power of professionalism. Before we met YG team, we had also commissioned several other insurance financiers, but most of them were mainly for the benefit, and did not put the customer situation first, thanks to Gu Yang and his team. Highly recommended to everyone

Gratia Gu

Highly recommended! Gu Yang gave me the most professional advice for my Kiwi Saver. And Personal insurance.